Top tips on keeping your tenants happy

Posted: 4th Jun 2014

As a landlord, ensuring you keep your investment property fully tenanted, and with an acceptable rental income, is key to making your business successful. There is one main thing that you can do that will really influence these factors – simply, keep your tenant happy!

By being a landlord who goes above and beyond what is expected, not only can you attract a tenant who will be more inclined to pay the rent that you require, but you’ll stand more chance of keeping them!

Here we share a few simple tips on keeping your tenant happy – and while these are simple things, they could easily have been overlooked by you previously.

Moving in pack

When your tenant moves in, give them a pack that tells them all they need to know, from how to operate the central heating controls to the date the rubbish needs to go out; and where they can find the nearest vet to phone numbers of the local takeaways! This will make them feel comfortable and show that you are a committed landlord.

Spring clean

When your tenant moves in, give them a pack that tells them all they need to know, from how to operate the central heating controls to the date the rubbish needs to go out; and where they can find the nearest vet to phone numbers of the local takeaways! This will make them feel comfortable and show that you are a committed landlord.

Contact

Even if your property is managed by agents, do give your tenant some way of contacting you in the event that things fail to get done. Yes, it is the managing agent’s responsibility to look after your tenant, but sad to say, some may not treat your client as a priority. This reflects badly on you.

If you self manage your property and you can afford it, you may want to consider investing in a domestic emergency policy, so that your tenant (and you) have the reassurance that should something happen (eg boiler failure) it will get rectified as soon as possible. This shows your tenant that you value them as well as stopping you getting a phone call in the middle of the night if something goes wrong.

Of course, while you are doing all this, you mustn’t forget that you are running a business so make sure you have appropriate let property insurance, and do keep a record of things, whether it is repairs, conversations about the property etc – start the relationship as you mean to go on. An inventory, with photographs if appropriate, should be signed by you both. Responsibilities should also be noted, such as who will maintain the garden, if you have one.

Being friendly yet professional with your tenant costs nothing and going that extra mile can make all the difference between keeping a long term tenant or having a high turnover of tenants.